Conditions of Use
Terms & Conditions
We take great pride in providing a prompt and supportive service so please read our Terms and Conditions.
By confirming your order you accept the following Terms and Conditions:
1) The following points need to be taken into consideration when purchasing from Vickys Fancy Dress.
- Photographs
Most of our images are provided by the suppliers or manufacturers and are for illustration purposes only. Sometimes the image may show accessories, these may not be supplied with the costume therefore you should check the description for details.
- Sizing
We generally use size guides given to us by the suppliers or manufacturers so if there is any disputes with sizes please contact us.
- Prices
All prices quoted on the website exclude postage and packaging.
2) Privacy Policy
Any information that you supply to Vickys Fancy Dress will be treated as confidential. Vickys Fancy Dress does not supply any information to a third party (other than clearing payments with credit card companies etc.)
3) Returns Policy
Cancellation of order:
You have the right to cancel your order up to 7 working days from receipt of your purchase however we will not refund packing and postage if an item has already been shipped. If the item has not been shipped contact us immediately as you could get a full refund including postage and packaging.
Before sending the goods back to us contact us by phone (07852986643) or email (admin@vickysfancydress.co.uk) to inform us of the cancellation. You will be asked the reason for return and whether you want an exchange or refund. You will need to confirm your name, postcode and order number.
We strongly advise customers to return goods by “recorded delivery” or “special delivery” if valuable as you are responsible for any returned goods until they reach us.
All goods must be returned in its original condition and packaging. The item must not be damaged or used and must be in a suitable condition for resale. We cannot accept returns if sealed packaged items such as wigs or earrings have been opened. All items will be checked on arrival.
Please return the goods to the address on the top of your invoice.
Any returned goods which do not comply with the ‘Returns Policy’ will be classed as “Disputed Item/s” and the customer will not be granted a refund or exchange. Reasons for the decision will be sent to you by post or email. We are then happy to send “Disputed Item/s” back to you.
We will not exchange any items until we receive the original, in order to maintain clarity.
Faulty Goods:
If there is a fault with any of our goods you should let us know immediately as we will happily exchange or refund it for you.
Please return the goods to the address on the top of your invoice.
Any returned goods which do not comply with the ‘Returns Policy’ will be classed as “Disputed Item/s” and the customer will not be granted a refund or exchange. Reasons for the decision will be sent to you by post or email. We are then happy to send “Disputed Item/s” back to you.
